Shipments go via UPS, Oversized/bulky or high-volume orders may be shipped via freight truck.
We will ship using the best method based on items ordered and delivery location. If you have a special shipment request, please contact Customer Service at email@example.com we will try to accommodate your request to the best of our ability.
Ground Shipping: Within 48 Contiguous US. Transit time is dependent on delivery location relative to shipping warehouse. Standard transit time is usually 3 to 5 business days via UPS Ground.
Expedited Shipping: Some items may qualify for expedited shipping which include Overnight, 2-day, 3-Day. Subject to product availability. Cutoff time for same day shipment is usually 11:00 AM PST (M-F, excluding holidays and weekends) for most items. Expedited orders made after cut-off time will be shipped the following business day. In the case of delay, you will be notified by a customer service rep. For urgent or special requests, please contact Customer Service at firstname.lastname@example.org
Deliveries are made on business days only (M-F) and transit time does not include weekends so please account for that when calculating delivery dates
We ship to valid residential or business/commercial addresses only.
We do not ship to PO Boxes or APO/FPO addresses.
We may contact you to verify addresses to ensure prompt delivery.
No Signature: If this option is selected, your order will be delivered without any signature or acknowledgement. You will assume full responsibility and release Satco Grow Light. from any lost package claims.
Signature Required: If this option is selected, an adult signature is required before carrier will release shipment. Please make sure that someone will be on the premise to sign for the delivery. Shipment will not be released without signature.
Once package is in transit, we are unable to make any changes to the signature option or reroute the address. It will be your responsibility to contact the carrier and make shipping arrangements. Freight truck deliveries will require signature so please make sure someone is on the premise to accept shipment. Freight carrier may contact you beforehand to arrange for delivery. Deliveries are made Mondays-Fridays. We do not offer weekend deliveries.
If you missed a carrier's multiple delivery attempts or refused the package (for reasons other than it being damaged), you will be charged the return shipping costs to bring the items back to us which may range from 8% to 20% of your total amount.
If you refused a delivery because the package is damaged, please notify us within 7 days so that we can make a replacement request. If you do not notify us within the allotted time, it may negate your claim for a replacement.
Satcogrowlight.com ships to international locations. For other international destinations, please contact our customer service department at email@example.com
All sales are final so please make sure items meet the listings/specifications as required for use in your area. All items are packed in excellent condition when they leave our facility. Any damages caused by shipping will be your responsibility to file claim with the shipping carrier. We usually ship by US Postal Service or UPS. Tracking numbers are provided once your order ship. Satco Grow Light will not be held responsible for any charge back for customs, taxes, duties, shipping, merchandise or other related costs associated with damages caused by shipping carriers.
Import duties, taxes, and brokerage fees are NOT included in the product price or shipping/handling cost and it will be collected upon delivery for the carriers for certain packages. These charges are the recipient's responsibility as we are only charging the transportation fee for the packages. You may check with your country's customs office to determine what these additional costs will be. If you miss or refuse a delivery (for reasons other than it being damaged), you will be responsible for return shipping charges back to Satco Grow Light as well as any other incurred charges such as brokerage fees, customs, duties, taxes, etc.
For details and inquiries on international orders email firstname.lastname@example.org