Order Processing

Orders received on the weekends and after 3:00 PM PST are generally processed the following business day.

Order processing time does NOT include shipping transit time so please account for both processing and transit time when calculating delivery dates.

Backorder Items

Due to unforeseen circumstances, some items may be back ordered and are unavailable to ship at time of purchase. In such cases, you will be informed via email whether you would like to backorder the item or choose another item in place of it.

Changing an Order

If you wish to cancel an order, please notify us immediately at orders@satcogrowlight.com

Items that have not been shipped may be canceled for a full refund. Refund will be issued upon confirmation of cancellation which generally takes 48 to 72 hours.

Items that have been shipped cannot be canceled and will be subject to the Return Policy Items marked as customized/special order or final sale cannot be canceled, returned or exchanged.

Track Your Order

If you have not received your tracking number in 7 business days, orders@satcogrowlight.com to ask for your tracking number.

The delivery time will be based on the availability of the item you have chosen. If the item is in stock, it will be shipped to you within the lead time stated on the product page. Unless specified, all items ship via ground which may take up to five day transit time depending on the manufacturer's warehouse location.